Frequently Asked Questions

General


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What areas do you serve?

In Charleston, we serve West Ashley and parts of James Island. If you’re unsure if you’re in our service area, please ask! If your area isn’t listed here, feel free to contact us about that too – we know someone who can help you!

What kinds of pets do you take care of?

All kinds! Dogs, cats, guinea pigs, hamsters, fish, and many more!

Is there a lot of paperwork?

Yes. We get it – paperwork takes a lot of time, but we try to get all of the information we’ll ever need up front so that while you’re at work or on vacation, we don’t have to bother you with questions. Taking the time now saves time later.

What happens at the Meet & Greet?

A Meet & Greet allows us to meet you and your pets to make sure we’re all comfortable with each other. We’ll walk through their routine and go over the paperwork. We’ll pick up the registration packet and 2 copies of your keys from you then as well.

Why do you need 2 copies of my keys?

Unfortunately, accidents and emergencies happen. We keep the second key in a safe place so that if anything happens to the first key or to us, we have another readily accessible so that your pets can still get the care they need on time. If you have a keyless door lock, we ask for a code plus an extra key or other way into the house in case it ever fails.

How do I book and pay?

Once we have your completed registration packet, 2 sets of keys, and completed a Meet & Greet, you can book by calling, texting, or emailing. We’ll confirm within 24 hours and send you an invoice via SquareUp. You have the option of paying by credit card online or by cash or check. Payment is due the day before service begins.

What times do you offer visits?

We schedule visits & walks during the following time blocks:

Morning       7am-10am

Midday         10am-2pm

Afternoon     2pm-6pm

Evening         6pm-9pm

Due to the unpredictability of Charleston traffic and pets’ accidents, we can’t guarantee exact times.

What if I need to cancel?

No problem! We ask for 24 hours notice to cancel pet sitting and morning of notice for dog walking to avoid a cancellation fee.

Do you charge more for holidays?

We have a $10/day holiday fee for the following holidays: New Year’s Day, Valentine’s Day, Easter, Memorial Day, Independence Day, Labor Day, Halloween, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve.  

Dog Walking


 

What are the benefits of having a dog walker?

Daily exercise means healthier pets! We provide undivided attention and mental and physical stimulation to break up the monotony of your dog’s day. With regular bathroom breaks, exercise, and play time, your dog is less likely to be destructive.

If you’re interested in reading more about keeping your pet healthy, check out this Post & Courier article (Bonus: Shelley’s quoted in it!)

 http://www.postandcourier.com/article/20160428/PC1209/160429424/1555

Do you offer a discount?

Our only discount is 10% off of a package of 20 walks.  These walks can be scheduled as needed and never expire.

What do you and my dog do if there is bad weather?

In case of rain, we’ll run outside for a quick bathroom break and play inside the rest of our visit. The same goes for extremely hot or cold days. Your pup’s safety is our top priority.

How do I know you really came to walk my dog?

After each walk, we’ll text you an update and picture of your baby. It just may become the best part of your workday!

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Pet Sitting


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Why do I need a pet sitter?

You don’t BUT if boarding stresses out your pet, an in home pet sitter may be your answer!

Pet sitting in a safe, secure, and familiar environment means no travel trauma for your pets or for you. Their daily routine is uninterrupted and their illness exposure is minimal.

We provide undivided attention and care for your babies so that there’s less stress on you and your pets, a happier vacation for everyone!

Do you require a certain number of visits each day?

We require 3 visits each day for dogs, 1 30 minute visit each day for cats, and 1 15 minute visit each day for small critters. This is not only for their health, but also the safety of your home.

Will you send updates while I’m away?

Every night! We’ll text you pictures and let you know how our day went. If you’re ever wondering how your babies are doing, just let us know!